Terms & Conditions

1. Definitions

"Services" refers to AI research partnerships, emotion recognition systems development, infrastructure optimization audits, and related consulting services provided by Inferix.

"Client" or "You" refers to any individual or organization that accesses our website or engages our services.

"Agreement" refers to these Terms and Conditions, along with any separate service agreements or contracts.

"Intellectual Property" includes patents, copyrights, trademarks, trade secrets, know-how, and other proprietary rights.

"Deliverables" refers to research outputs, software code, documentation, models, reports, and other work products created during service engagements.

2. Acceptance of Terms

By accessing our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.

These Terms constitute a legally binding agreement between you and Inferix. We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting to our website. Your continued use of our services after changes indicates acceptance of the modified Terms.

You represent that you are at least 18 years of age and have the legal capacity to enter into this Agreement. If you are accessing our services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Services Description

Inferix provides specialized artificial intelligence services including collaborative research partnerships, multimodal emotion recognition system development, and AI infrastructure cost optimization audits. The specific scope, deliverables, timeline, and pricing for each engagement are detailed in separate service agreements.

Our services are professional consulting engagements requiring active collaboration with your team. Service availability may be limited based on our capacity and technical requirements. We reserve the right to decline projects that fall outside our expertise or that raise ethical concerns.

All services are subject to separate written agreements that specify detailed terms including project scope, payment schedules, intellectual property arrangements, confidentiality obligations, and specific deliverables. In case of conflict between these Terms and a separate service agreement, the service agreement prevails for that specific engagement.

4. User Responsibilities

When using our services or accessing our website, you agree to:

Provide accurate, complete, and current information when requested.

Maintain the confidentiality of any access credentials or sensitive information shared during engagements.

Use our services only for lawful purposes and in accordance with applicable laws and regulations.

Refrain from attempting to gain unauthorized access to our systems, networks, or data.

Respect intellectual property rights of Inferix and third parties.

Cooperate in good faith during service engagements, providing necessary resources, information, and access.

Report any suspected security vulnerabilities or data breaches promptly.

You are responsible for all activities that occur under your account or during your use of our services. You must notify us immediately of any unauthorized use or security breach.

5. Intellectual Property Rights

5.1 Inferix Property

All content on our website, including text, graphics, logos, software, and methodologies, is the property of Inferix and protected by Malaysian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

5.2 Client Data

You retain all rights to data, information, and materials you provide to us. By engaging our services, you grant Inferix a limited license to use such materials solely for the purpose of delivering the contracted services.

5.3 Deliverables and Work Product

Intellectual property rights in deliverables are specified in individual service agreements. For research partnerships, we typically establish co-ownership or clear licensing arrangements. For commercial projects, rights are generally transferred upon full payment, subject to our retention of underlying methodologies and generic components.

5.4 Background Technology

Inferix retains all rights to pre-existing methodologies, frameworks, tools, and know-how used in delivering services. Clients receive licenses to use such background technology only as necessary to utilize the specific deliverables provided.

6. Payment Terms

Service fees are specified in individual service agreements and quotes. Unless otherwise stated, all prices are in Malaysian Ringgit (RM) and exclude applicable taxes. Payment terms are typically 50% upon engagement commencement and 50% upon completion, though specific arrangements may vary by project.

Invoices are payable within 30 days of issuance unless otherwise specified. Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend services for accounts with overdue payments.

For research partnerships structured as ongoing engagements, monthly fees are invoiced in advance. Infrastructure audit fees are typically invoiced upon completion of the profiling phase.

Expenses such as cloud computing costs, data collection, or third-party services are billed separately as incurred, unless included in a fixed-price agreement. We provide advance notice and approval requirements for significant expenses.

7. Confidentiality

Both parties acknowledge that they may have access to confidential information during the course of our engagement. Confidential information includes technical data, business information, research findings, trade secrets, and any information marked as confidential or that would reasonably be understood as confidential.

Each party agrees to maintain the confidentiality of the other party's confidential information, use it only for purposes of the engagement, and implement reasonable security measures to protect it. These obligations survive termination of the engagement for a period of three years.

Confidential information does not include information that is publicly available, independently developed, already known to the receiving party, or disclosed by a third party without breach of confidentiality obligations.

Either party may disclose confidential information if required by law, court order, or government authority, provided reasonable advance notice is given to allow the other party to seek protective measures.

8. Disclaimers and Limitations

8.1 Service Disclaimer

Our services are provided on an "as is" and "as available" basis. While we make reasonable efforts to ensure quality and accuracy, we make no warranties regarding the results, outcomes, or specific performance of deliverables. AI and machine learning systems are inherently probabilistic and may produce unexpected results.

8.2 Website Disclaimer

Our website may contain technical inaccuracies or typographical errors. We make no representations about the completeness, accuracy, or reliability of website content. Information on our website is for general information purposes and should not be relied upon for making business decisions without consultation.

8.3 Professional Advice

While we provide technical AI consulting services, we are not legal advisors, financial advisors, or medical professionals. Our recommendations should be considered alongside appropriate professional advice relevant to your specific circumstances.

8.4 Third-Party Services

Our services may integrate with or reference third-party platforms, tools, or services. We are not responsible for the performance, availability, or policies of third-party services. Any issues with third-party services should be addressed directly with those providers.

9. Limitation of Liability

To the maximum extent permitted by Malaysian law, Inferix's total liability for any claims arising from or related to our services or these Terms shall not exceed the fees paid by the client for the specific engagement giving rise to the claim, or RM 50,000, whichever is less.

In no event shall Inferix be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages.

These limitations apply regardless of the legal theory (contract, tort, negligence, or otherwise) and apply even if the limited remedies fail of their essential purpose.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under Malaysian law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Inferix, its directors, officers, employees, and contractors from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your use of our services, breach of these Terms, violation of applicable laws, or infringement of third-party rights.

This indemnification obligation survives termination of these Terms and any service engagements. We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of such claims.

11. Term and Termination

These Terms remain in effect while you use our website or services. Either party may terminate a service engagement in accordance with the terms specified in the relevant service agreement.

We reserve the right to suspend or terminate your access to our services immediately if you breach these Terms, engage in unlawful conduct, or create liability for Inferix.

Upon termination, you must cease all use of our services and deliverables (except as permitted by separate license agreements), return or destroy all confidential information, and settle any outstanding payments.

Provisions regarding intellectual property, confidentiality, limitations of liability, indemnification, and dispute resolution survive termination of these Terms.

12. Dispute Resolution

These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms or our services shall be resolved through the following process:

Informal Resolution: The parties agree to first attempt to resolve disputes through good-faith negotiations. Either party may initiate this process by providing written notice describing the dispute.

Mediation: If informal negotiations do not resolve the dispute within 30 days, the parties agree to attempt mediation through a mutually agreed mediator in Melaka, Malaysia.

Arbitration or Litigation: If mediation is unsuccessful, disputes may be resolved through binding arbitration under the Malaysian Arbitration Act 2005 or through litigation in the courts of Melaka, Malaysia, as mutually agreed by the parties.

During dispute resolution proceedings, both parties agree to continue performing their non-disputed obligations under any service agreements.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any separate service agreements and our Privacy Policy, constitute the entire agreement between you and Inferix regarding use of our services and supersede all prior agreements and understandings.

13.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

13.3 Waiver

Failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of Inferix.

13.4 Assignment

You may not assign or transfer these Terms or any rights hereunder without our prior written consent. We may assign these Terms or delegate any obligations without restriction. Any attempted assignment in violation of this provision is void.

13.5 Notices

All notices under these Terms must be in writing and delivered to the addresses specified in the relevant service agreement or to [email protected]. Notices are effective upon receipt.

14. Contact Information

For questions regarding these Terms and Conditions, please contact us:

Email: [email protected]

Address: Inferix, 6 Jalan Laksamana, 75000 Melaka, Malaysia

Phone: +60 6-2837 4916