Privacy Policy

1. Introduction

Inferix is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and implement appropriate measures to ensure your data is handled responsibly.

By accessing our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Data Controller

The data controller responsible for your personal data is:

Inferix

6 Jalan Laksamana, 75000 Melaka, Malaysia

Email: [email protected]

For any questions regarding this Privacy Policy or our data practices, please contact us using the information above.

3. Information We Collect

3.1 Personal Data You Provide

We collect personal data that you voluntarily provide to us when you contact us, request information, or engage our services. This may include your name, email address, phone number, company name, job title, and any other information you choose to provide in your communications with us.

3.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior. This includes your IP address, browser type, operating system, referring URLs, pages viewed, time spent on pages, and other technical information. We collect this through cookies and similar tracking technologies.

3.3 Project-Related Data

During research partnerships or service engagements, we may collect technical data, research materials, model parameters, infrastructure configurations, and other project-specific information necessary to deliver our services. This is always collected under separate contractual agreements with clear data handling terms.

4. How We Use Your Information

We use your personal data for the following purposes:

Service Delivery: To respond to your inquiries, provide requested information, deliver our AI services, and fulfill contractual obligations.

Communication: To contact you regarding service updates, project progress, technical support, and relevant business communications.

Website Improvement: To analyze website usage, understand user behavior, improve our services, and enhance user experience.

Legal Compliance: To comply with applicable laws, regulations, legal processes, and legitimate governmental requests.

Business Operations: To maintain records, conduct internal operations, prevent fraud, and protect our legal rights.

We process your personal data based on your consent, contractual necessity, legal obligations, and our legitimate business interests. You have the right to withdraw consent at any time.

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. We may share your information with the following parties under strict confidentiality obligations:

Service Providers: We may engage third-party companies to perform services on our behalf, such as website hosting, analytics, email delivery, or technical infrastructure. These providers have access to personal data only as necessary to perform their functions and are obligated to protect your information.

Research Partners: For research collaborations, we may share relevant technical data with academic or commercial partners under formal data sharing agreements that ensure appropriate protection and usage limitations.

Legal Requirements: We may disclose your information if required by law, court order, government authority, or to protect our rights, property, or safety.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data storage, secure data transmission protocols (SSL/TLS), access controls with authentication requirements, regular security audits and vulnerability assessments, employee training on data protection, and incident response procedures.

For project engagements involving sensitive data, we implement additional security measures including isolated environments, restricted access, comprehensive audit logging, and regular compliance reviews. All employees and contractors with access to personal data are bound by confidentiality obligations.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly notifying affected individuals and relevant authorities of any data breach in accordance with Malaysian PDPA requirements.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Contact Information: Retained for 3 years from last contact unless you request earlier deletion.

Project Data: Retained as specified in service agreements, typically 2-5 years after project completion.

Website Analytics: Aggregated analytics data retained indefinitely; individual session data deleted after 26 months.

Legal Records: Maintained for periods required by Malaysian law, typically 7 years for business records.

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule and applicable regulations.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

Essential Cookies: Necessary for website functionality and security. These cannot be disabled.

Analytics Cookies: Help us understand how visitors interact with our website by collecting aggregated information.

Preference Cookies: Remember your settings and preferences to provide a personalized experience.

You can manage cookie preferences through your browser settings or our Cookie Policy page. Disabling certain cookies may affect website functionality.

For detailed information about our cookie usage, please refer to our Cookie Policy.

9. Your Rights Under PDPA

Under the Malaysian Personal Data Protection Act 2010, you have the following rights regarding your personal data:

Right to Access: You can request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Correction: You can request correction of inaccurate or incomplete personal data.

Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

Right to Limit Processing: You can request that we limit processing of your personal data in certain circumstances.

Right to Data Portability: You can request a copy of your data in a structured, commonly used format.

Right to Lodge a Complaint: You can lodge a complaint with the Personal Data Protection Commissioner if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 21 days as required by Malaysian law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately. We will take steps to delete such information from our systems.

11. International Data Transfers

Your personal data is primarily stored and processed in Malaysia. In some cases, we may transfer data to service providers located outside Malaysia for specific processing activities such as cloud storage or analytics services. When we do so, we ensure appropriate safeguards are in place through contractual agreements, standard data protection clauses, or other legally recognized mechanisms to protect your data in accordance with Malaysian PDPA requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date at the top of this policy and notify you through our website or via email if you have provided contact information.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information. Your continued use of our services after changes indicates your acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Address: Inferix, 6 Jalan Laksamana, 75000 Melaka, Malaysia

Phone: +60 6-2837 4916

We will respond to your inquiry as promptly as possible, typically within 5 business days for general inquiries and within 21 days for formal data subject requests as required by Malaysian law.